New writing… My first piece for The Hub – the award-winning content platform curated by Mitsubishi Electric – explores the idea of the user experience (UX) driving the design of the built environment, particularly our workplaces. It discusses how differently commercial developers and their clients might do things if tenants and employees were to start rating the likes of their office environment in the same way as they rank hotels, or restaurants – scoring with stars and posting reviews. It considers what the implications would be for sustainability if happiness and wellbeing provided the prime metrics for post-occupancy evaluation and the key performance question to ask was simply: ‘How does your workplace make you feel?’
